Two travelers looking out over Atacama Desert rock formations from a viewpoint

Altiplanico · San Pedro de Atacama

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Frequently asked questions

A guide to planning your stay

A refuge for discovering the desert at your own pace. Here you will find answers about arrival, reservations, our rooms and the experiences San Pedro de Atacama has to offer.

Didn’t find what you were looking for? Write to us at reservas.atacama@altiplanico.cl or call us at +56 9 8560 5403.

Location and arrival

Where is Hotel Altiplánico San Pedro de Atacama located?

We are at Domingo Atienza 282, San Pedro de Atacama, on the road to Pukará de Quitor. The hotel is about a 12-minute walk from the town’s main square, in a peaceful setting that invites you to rest after exploring the desert.

Can I walk to the centre of San Pedro de Atacama?

Yes. The main square of San Pedro de Atacama is about a 12-minute walk away, so you can reach the town’s main services and restaurants on foot.

Which is the nearest airport?

The nearest airport is El Loa, in Calama (CJC). From there it is approximately 100 km to San Pedro de Atacama, a drive of about 1 hour 15 minutes to 1 hour 30 minutes.

How can I get to the hotel from Calama airport?

You can take a shared or private transfer, or rent a car. If you need guidance on the options available for your dates, write to us before you arrive.

Can I arrange a transfer before I travel?

Yes, you can contact us to ask about transfer options and their conditions. Let us know the date, number of passengers, your flight and expected arrival time; availability and price must be confirmed in advance. The hotel works with external agencies that provide the service.

Does the hotel have parking?

Yes, we offer free parking for guests, subject to availability. As spaces are limited, we recommend letting us know if you will be arriving by car.

Reservations and times

What are the check-in and check-out times?

Check-in is from 3:00 pm and check-out is until 12:00 noon. If your flight or excursion does not match these times, contact us to look at alternatives.

Is early check-in possible?

Early check-in depends on room availability on the day of your arrival. We recommend requesting it before your trip; any conditions or charges will be confirmed directly with you.

Can I request a late check-out?

Check-out after 12:00 noon is subject to availability. Ask at reception in advance to find out the options and their conditions.

Can I leave my luggage if I arrive early or leave later?

Yes, we can store your luggage outside your room hours; just ask at reception.

How can I book directly with the hotel?

You can check availability and rates at www.altiplanico.cl or write to reservas.atacama@altiplanico.cl. You can also call +56 9 8560 5403.

What does the room rate include?

Stays advertised on our website include daily breakfast. Other services, activities, transfers and conditions depend on the rate selected; check the details when confirming your booking.

Which payment methods do you accept?

Payment methods and guarantee or prepayment conditions may vary depending on the rate and booking channel. For a direct booking, our team will confirm the options available.

What is the cancellation or modification policy?

Cancellation, modification and no-show conditions depend on the rate booked. Before confirming, review the conditions shown in the booking engine or in your confirmation email.

Are pets allowed?

Pets are not allowed. If you are travelling with an assistance animal, please contact the hotel before booking to review the applicable conditions.

Rooms and amenities

What types of rooms does the hotel offer?

Altiplánico San Pedro de Atacama has 51 rooms of different sizes and layouts, inspired by the materials and colours of the Andean landscape. During the booking process you can see the categories available for your dates.

Do you have rooms for families or groups?

There are larger accommodation options, with rooms designed for families. If you are travelling with children or in a group, tell us the number of guests and their ages so we can confirm the bed layout and permitted occupancy.

Can I be assigned adjoining or connecting rooms?

If you would like to stay close to family or friends, let us know when booking. Whether adjoining or connecting rooms can be assigned will depend on their actual layout and availability.

Are baby cots available?

You can request a cot when booking. Availability, the accepted age and any applicable conditions must be confirmed before your arrival.

Does the hotel have Wi-Fi?

Yes. There is free Wi-Fi for guests, both in the rooms and in designated areas of the hotel. Connection quality may vary depending on location.

Do the rooms have a private bathroom?

Yes. The rooms have a private bathroom. Size, layout and specific amenities depend on the category you book.

Are there facilities for guests with reduced mobility?

The hotel is spread across different spaces connected by paths. If you need specific accessibility conditions, write to us before booking so we can confirm which room and routes suit your needs.

Do you offer laundry service?

Yes, laundry service is among the hotel’s services. Ask reception directly about turnaround times and rates.

Breakfast, restaurant and bar

Is breakfast included?

Yes. Daily breakfast is included in stays advertised by the hotel. Always check the conditions of your particular rate to confirm the services booked.

What time is breakfast served?

Breakfast is served from 7:00 am to 10:00 am.

What if I leave on an excursion before breakfast?

Let us know the day before and we will prepare a breakfast box to take with you, at no extra cost.

Does the hotel have a restaurant and bar?

Yes. The hotel has a restaurant and bar, with a menu inspired by the ingredients and flavours of the region. Service hours and the current menu are confirmed directly at the hotel.

Can you cater for dietary restrictions or allergies?

If you have allergies, intolerances or dietary preferences, let us know when booking and remind us on arrival. The team will review the options available; not all requests can be guaranteed.

Can I book a table if I am not staying at the hotel?

Yes, contact us directly and you can book a table, subject to availability.

Pool, wellness and experiences

Is there a pool?

Yes. The hotel has an outdoor pool. Ask at reception about opening hours, access conditions and safety recommendations.

Are massages or wellness treatments offered?

Yes, massages and wellness treatments are offered. Contact us to find out about the services available and to book in advance.

Are there activities for guests at the hotel?

The hotel offers experiences and activities connected to the Atacama surroundings. The current programme, places and any costs are confirmed when booking or at reception. Not all experiences are necessarily included in the rate.

Can I organise a group stay or a small event?

If you are planning an intimate celebration, a meeting or a group stay, write to us with your dates, number of attendees and requirements. We will review the spaces available and the service conditions.

Does the hotel have spaces for meetings and corporate events?

Yes. Altiplánico San Pedro de Atacama has a meeting room specially designed for groups and corporate events. It is an ideal space for work meetings, team days and business gatherings, in a peaceful setting surrounded by the natural beauty of the Atacama Desert.

To check availability, capacity and set-up options, contact us directly.

Excursions and travel tips

Which excursions can I do from San Pedro de Atacama?

Among the most visited places are the Moon Valley, the El Tatio Geysers, the high-altitude lagoons, Piedras Rojas, the Puritama Hot Springs and stargazing tours. Opening times and entry conditions for each attraction may vary.

Does the hotel organise or book excursions?

Altiplánico San Pedro de Atacama does not organise or operate excursions directly, but we work with trusted local agencies, selected for the quality of their services and their experience in the destination.

Our team can help you choose and arrange the excursions that best suit your interests, either through the information available on our website or directly at reception.

This advice and coordination service is completely free. We do not charge additional commissions or increase the agencies’ prices. Our aim is for you to discover San Pedro de Atacama with the peace of mind of booking operators we know and recommend for their professionalism and quality.

How far in advance should I book excursions?

It is advisable to plan them before you travel, especially in high season and for attractions with regulated access. Check availability, tickets and requirements with authorised operators.

Can the altitude affect me during my visit?

San Pedro de Atacama is approximately 2,450 metres above sea level, and some excursions go above 4,000 metres. We recommend staying hydrated, resting on arrival and pacing your activities. If you have a relevant medical condition, consult your healthcare professional before travelling. It is also advisable to leave the highest-altitude excursions for the last days of your stay.

What clothes and accessories should I bring?

The desert has a big temperature difference between day and night. Bring layers, warm clothing for early-morning excursions, comfortable shoes, a hat, sunglasses, sunscreen and a reusable water bottle.

Can San Pedro de Atacama be visited all year round?

Yes. Each season offers different landscapes and conditions. In summer there may be rain in the highlands and road closures; in winter, early mornings and high-altitude excursions can be very cold. Check conditions before each outing.

Contact

How can I contact Altiplánico San Pedro de Atacama?

Reservations: reservas.atacama@altiplanico.cl · +56 9 8560 5403
Hotel enquiries: atacama@altiplanico.cl · +56 55 297 0218
Address: Domingo Atienza 282, San Pedro de Atacama
Website: www.altiplanico.cl